Terms

HGP.AGENCY TERMS OF SERVICE

Effective Date: [Insert Date]
Operator: COOPSAFRICA (Pty) Ltd (Registration No. [insert])
Service Provider: The Honey Group Co-operative Society Limited (Registration No. [insert])
Platform: https://hgp.agency

1. Overview

HGP.Agency is a digital platform operated by COOPSAFRICA (Pty) Ltd (“COOPSAFRICA”, “we”, “us”, “our”) and exclusively licensed to The Honey Group Co-operative Society (“the Co-op”) for the coordination and management of hostess services.

All hostesses using the platform are members of the Co-op, and all clients booking services through the platform are contracting directly with The Honey Group Co-operative Society.

Use of the platform constitutes acceptance of these Terms of Service.

2. Parties Involved

COOPSAFRICA (Pty) Ltd – Provides and maintains the HGP.Agency digital platform as a software service (Platform-as-a-Service).
The Honey Group Co-operative Society – A registered worker co-operative whose members (“Hostesses”) provide hospitality and event services through the platform.
Hostess Members – Individual co-op members who use the platform to provide services to clients.
Clients / Customers – Individuals or organizations that book and pay for hostess services via the platform.

3. Membership and Registration

3.1 Hostess Registration

To provide services through the platform, a person must register as a member of The Honey Group Co-operative Society.
Upon registration, each hostess agrees to the Co-op’s constitution and policies.
A membership contribution of R250 per annum is payable to the Co-op.
This annual fee covers:

Co-op membership dues;
Platform access and system usage; and
Administrative costs for maintaining member accounts.

3.2 Client Registration

Clients must create a verified account on HGP.Agency to book and pay for services.
Clients agree to provide accurate information and maintain confidentiality of their login credentials.

4. Platform Services

COOPSAFRICA provides access to HGP.Agency as a Platform-as-a-Service (PaaS) for the Co-op’s exclusive use.
The platform enables:

Hostess profiles and scheduling;
Secure client bookings;
Digital payment processing; and
Communication and performance tracking.

COOPSAFRICA does not employ the hostesses or provide any hospitality services. All services are rendered by members of the Co-op.

5. Service Engagement and Payments

5.1 Service Engagement

When a client books a service through the platform, a direct contract is created between the client and The Honey Group Co-operative Society.
The Co-op assigns one or more hostess members to fulfil the booking.
COOPSAFRICA acts only as the technology intermediary.

5.2 Payments

All payments must be made through the platform.
Client payments are processed on behalf of The Honey Group Co-operative Society.
The Co-op allocates payments to members according to its internal policies after applicable commissions or service charges.
Clients agree not to make off-platform payments to hostesses.

5.3 Refunds and Cancellations

Refunds are subject to the Co-op’s cancellation policy as published on the platform.
COOPSAFRICA is not liable for refunds but facilitates the process via the system.

6. Hostess Obligations

Hostess members agree to:

Uphold professional standards and ethical conduct during service;
Respect client confidentiality and property;
Adhere to the Co-op’s Code of Conduct;
Maintain valid membership and pay annual dues;
Refrain from direct solicitation of clients outside the platform.

Failure to comply may result in suspension or termination of membership.

7. Client Obligations

Clients agree to:

Treat hostesses with respect and dignity;
Use the platform lawfully and ethically;
Refrain from requesting illegal, unsafe, or inappropriate services;
Make all payments through the platform;
Provide accurate event or engagement details.

Violations may lead to suspension or termination of access.

8. Fees and Deductions

COOPSAFRICA may charge a platform service fee to the Co-op per transaction.
The Co-op may deduct administrative or commission fees before distributing member earnings.
Any updates to fee structures will be communicated in advance.

9. Data and Privacy

COOPSAFRICA and the Co-op comply with the Protection of Personal Information Act (POPIA).
Personal data is collected solely for the purposes of:

Managing bookings;
Verifying users;
Processing payments; and
Improving platform functionality.

Data will not be shared with third parties except as required by law.

10. Intellectual Property

All software, trademarks, and content on HGP.Agency are owned or licensed by COOPSAFRICA (Pty) Ltd.
Hostess profiles and images uploaded remain the property of the individual and/or the Co-op, but COOPSAFRICA retains usage rights for platform display and marketing.

11. Limitation of Liability

COOPSAFRICA provides the platform “as is” and makes no guarantees about uninterrupted access or performance.
COOPSAFRICA is not responsible for:

Service quality, conduct, or performance of hostesses;
Losses resulting from client–hostess interactions;
Indirect, incidental, or consequential damages.

The Honey Group Co-operative Society is responsible for all services delivered under its name.

12. Dispute Resolution

Disputes between clients and hostesses will first be mediated by the Co-op.
Platform-related disputes should be addressed to COOPSAFRICA’s support desk.
Both parties agree to attempt mediation before pursuing legal remedies.

13. Amendments

COOPSAFRICA and the Co-op may update these Terms from time to time.
Continued use of the platform after updates constitutes acceptance of the revised Terms.

14. Contact Information

COOPSAFRICA (Pty) Ltd
Email: support@coops.africa
Website: https://coops.africa

The Honey Group Co-operative Society
Email: register@hgp.agency
Website: https://hgp.agency